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Card Security

There are many different forms of card fraud.

You should treat your cards as if they were cash and remember they are the keys to your account.

Here are some tips to follow to help keep your banking with us safe and secure.

Tips to protect yourself from card fraud

When you first receive your new card, sign it immediately.
If the card is a replacement, cut up your old card.
Safeguard your card and PIN at all times, and never carry your card and PIN together.
Always cover your PIN when using ATM and Eftpos machines.
If you believe an ATM has been tampered with, do not use it.
Ensure that the ATM transaction has been completed before walking away.
Advise The Mutual Bank of up-to-date phone numbers, including home, mobile and work. This will aid in staff being able to contact you when verifying transactions on your account.
Be aware of anyone acting suspiciously near an ATM.
Be alert for anyone trying to observe you entering your PIN.
Always keep your card in sight during a transaction.
When shopping online, only deal with reputable companies, and check for the padlock symbol and https:// address
If you are going overseas, advise The Mutual Bank staff prior to leaving so that we can monitor any overseas transactions.
If your card is lost or stolen, call us on 1300 688 825, or lock your card via The Mutual App.
Choose a PIN that is easy to remember, but hard to guess don't use obvious combinations such as your birthday or your name.
Do not share your PIN with anyone else including family and friends.
Remember to take your receipt with you as a transaction record.

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Any advice or information on this site does not take into account your personal objectives, financial situation, or needs and you should consider whether it is appropriate for you. Please review our Product Disclosure Statement, Target Market Determinations, Terms and Conditions, Financial Services Guide, and Credit Guide before deciding to acquire a product.

Eligibility and lending criteria, conditions, fees, and charges apply to all loans. Interest rates, fees, and charges may change without notice. Information is current as at date of appearance and is subject to change. We use reasonable efforts to provide accurate and up to date information. However, mistakes may still occur from time to time, and we cannot guarantee that this website is free from any errors, inaccuracies or omissions. Maitland Mutual Limited trading as The Mutual Bank ABN 94 087 651 983 AFSL/Australian credit licence 238139.

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