Please note our branch and Contact Centre trading hours, including payment processing changes, for Anzac Day. Read more.

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Lost or stolen cards

If you’ve lost your card or it was stolen, you can immediately block it and request a replacement.

If you’ve lost your card or it was stolen, you can immediately block it and request a replacement.

The Mutual App

  1. Open The Mutual App
  2. Go to ‘Cards’ and select your card
  3. Change your card status from ‘unlocked’ to ‘locked’

You can also order a replacement card by selecting ‘Replace Damaged Card’

 

Talk to us

You can also block your card and order a replacement by calling us on 1300 688 825 (within Australia) or +61 2 4933 8044 (from overseas) 9am – 5pm Mon-Fri or 9am-12pm Saturday (AEST/AEDT).

For after hours Visa Card support call 1800 800 521.                  

For Visa Global Customer Assistance see https://www.visa.com.au/travel-with-visa/travel-support.html

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Any advice or information on this site does not take into account your personal objectives, financial situation, or needs and you should consider whether it is appropriate for you. Please review our Product Disclosure Statement, Target Market Determinations, Terms and Conditions, Financial Services Guide, and Credit Guide before deciding to acquire a product.

Eligibility and lending criteria, conditions, fees, and charges apply to all loans. Interest rates, fees, and charges may change without notice. Information is current as at date of appearance and is subject to change. We use reasonable efforts to provide accurate and up to date information. However, mistakes may still occur from time to time and we cannot guarantee that this website is free from any errors, inaccuracies or omissions. Maitland Mutual Limited trading as The Mutual Bank ABN 94 087 651 983 AFSL/Australian credit licence 238139.

The Mutual Bank acknowledges the Traditional Custodians of Country across Australia and recognises their continuing connection to lands, waters and communities. We pay our respects to Aboriginal and Torres Strait Islander cultures and to Elders past and present.