Connect to our Hunter based team in minutes during business hours.
The Mutual Bank Branches and Contact Centre will be closed for the NSW Labour Day Public Holiday on Monday 6 October 2025. Scheduled payments will be made in advance on 4 October.
Banking on the go with The Mutual App
The Mutual App gives Members secure, convenient access to their banking from their smartphone.
Whether you're checking your balance, making a payment, or managing your savings goals, the Mutual App is designed
to make banking easier, smarter and more personal.
What can you do with the Mutual App?
Security features for Members include:
→ Use a biometric login, pattern or PIN
→ Change your Internet Banking password
→ Reset your Mutual Visa Card PIN
→ Temporarily lock your Mutual Visa Card
How to log in
To login to the Mutual App you will need to use your Internet Banking User ID and password. If you do not have an Internet Banking User ID and password, please call our Contact Centre on 1300 688 825 or email info@themutual.com.au for assistance.
Important: The Mutual Bank will never ask you to transfer money to keep it safe or request your online banking passwords, one-time security codes, PINs, or tokens over the phone.
If you are registered for Internet Banking, you can download the Mutual App in either the App Store (iOS device) or Google Play (Android device).
If you have automatic updates set up on your device your existing Mutual App will automatically upgrade, otherwise you will need to update via the App Store or Google Play Store.
Yes, Members will be required to log in when accessing the new app for the first time.
The latest version of the Mutual App requires iOS 12.2 or later. Android compatibility is maintained via Google Play.
Go to the Profile tab → Edit → Choose either “Take new photo” or “Choose existing photo.” To remove, select “Remove photo.”
Go to the main Menu in the top left of home screen → Settings → App security and banking limits → Daily transaction limits.
Please call our friendly Contact Centre Team on 1300 688 825 during regular business hours.
