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Our Awards
As a customer-owned bank, every award tells a story about more than products or rates. It reflects the care, commitment and everyday service our people bring to Customers and communities across the Hunter and beyond. From nationally recognised term deposits to customer service honours, these achievements celebrate the trust our Customers place in The Mutual Bank and the difference we work hard to make every day.
2026
Winner - Term Deposit Account of the Year (Customer-Owned Bank)
Finalist - Outstanding Customer Service (Credit Cards)
Finalist - Outstanding Customer Service (Savings Accounts)
Finalist - Excellent Rates & Fees (Customer-Owned Bank, Credit Card)
Finalist - Best Low Rate Credit Card (Customer-Owned Bank)
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Finalist - Best for Flexibility
(Term Deposit)
2025
Winner - Term Deposit Account of the Year (Customer-Owned Bank)
Winner - Lender of the Year (Customer-Owned Bank)
Winner - Outstanding Customer Service (Personal Loans)
Winner - Outstanding Customer Service (Car Loans)
Finalist - Best for First Home Buyers (Banking)
Winner - Experts Choice Low Cost Home Loan (Three-time Winner)
Winner - Experts Choice Small Business Exceptional Everyday Account (Business Cheque Account)
2024
Winner - Experts Choice Low Cost Home Loan (Two-time Winner)
Gold Award - Best Refinance Home Loan
2023
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