A great banking product may attract attention, but great service earns trust.
That combination has seen The Mutual Bank recognised on the national stage once again, taking out Term Deposit Account of the Year (Customer-Owned Bank) at the 2026 WeMoney Awards while also earning finalist recognition across five additional categories, including two awards for customer service excellence.
The win marks the second consecutive year The Mutual Bank has received the prestigious term deposit award, reinforcing its position as a leader in delivering value for Members through its customer-owned model.
The award recognises The Mutual Bank's ability to deliver strong value for Australian savers through competitive rates, flexible term options and the confidence of banking with a customer-owned institution. At a time when many Australians are looking for secure ways to grow their savings, the award reinforces The Mutual Bank's commitment to helping Members make their money work harder.
The Mutual Bank was also named a finalist in:
- Best for Flexibility (Term Deposits)
- Best Low Rate Credit Card (Customer-Owned Bank)
- Excellent Rates & Fees (Customer-Owned Bank)
- Outstanding Customer Service (Credit Cards)
- Outstanding Customer Service (Savings Accounts)
The customer service finalist nominations are particularly significant for The Mutual Bank, recognising excellence across both Savings Accounts and Credit Cards. The recognition reflects the bank's ongoing investment in personalised service, local expertise and meaningful Member relationships.
The Mutual Bank CEO Mark Williams said the results demonstrate the bank's commitment to delivering both competitive products and exceptional member experiences.
"We're incredibly proud to receive this recognition from WeMoney, particularly at a time when Australians are looking not only for competitive products, but a banking experience they can trust.
"While winning Term Deposit Account of the Year for a second consecutive year is a fantastic achievement, being named a finalist in two Outstanding Customer Service categories is equally meaningful.
"We're particularly pleased to receive this recognition while many Australians are focused on building their savings and financial security. This award reinforces that our term deposit offering continues to provide outstanding value for Members.
"As a customer-owned bank, service isn't something we see as a department. It's part of every interaction, every conversation and every decision we make for our Members. These recognitions reflect the dedication of our people and their commitment to helping people thrive."
Matthew Ikin, Executive General Manager at WeMoney, said The Mutual Bank's continued success demonstrates its leadership within the customer-owned banking sector.
"These back-to-back wins cement The Mutual's position as a true market leader."
WeMoney now reaches more than 1.4 million Australians, with 93% of its audience made up of Gen Z and Millennial consumers. The awards help consumers identify financial institutions delivering exceptional value and service, while providing winners such as The Mutual Bank with valuable credibility among younger Australians choosing who they bank with.
Since 1888, The Mutual Bank has been helping people thrive through competitive products, personalised service and meaningful community support. This latest recognition reflects the strength of a banking model built around people, not shareholders.
Awards and ratings are one factor consumers may consider when choosing a financial product and should not be relied on as the sole basis for a decision.
