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Erin Howells Returns to Lead Internal Audit at The Mutual Bank

The Mutual Bank is pleased to welcome Erin Howells back to the organisation, returning to her role as Head of Internal Audit and rejoining the Executive team. Erin joined The Mutual Bank in May 2023 and was appointed to the Executive team in September 2023. Following a brief period away from the organisation, she has now returned to continue supporting strong governance and assurance outcomes for our members. Erin brings more than 18 years’ experience in the financial services sector, with a strong background in customer-owned banking organisations. Her deep understanding of the mutual banking environment, combined with her leadership expertise, positions her to make a significant contribution to the continued strength and effectiveness of The Mutual Bank’s internal audit function. In this role, Erin will help strengthen governance, risk management and assurance practices across the organisation, supporting the ongoing effectiveness of our internal control environment. We look forward to the expertise and leadership Erin will bring as we continue to serve our members and communities.

Home and Property

Get Rewarded with a $200 eGift Card When You Insure with CGU

Looking to protect your home, car, or investment property? Now’s the perfect time. From 3 March to 28 April, The Mutual Bank is offering a $200 eGift card for every new eligible CGU insurance policy taken out. Whether it’s Building, Contents, Landlords, or Comprehensive Motor Vehicle Insurance, you’ll be rewarded for helping secure your peace of mind. How it works Take out a new eligible CGU policy through The Mutual Bank. Ensure your policy starts during the offer period and is paid in full or first instalment. Receive your $200 eGift card via email or SMS within 8 weeks of the campaign end. Ready to insure and be rewarded? Visit CGU Insurance campaign, call into a branch or call us on 1300 688 825. Promotion valid from 3 March until 28 April 2026. The eGift Card will be provided per eligible policy, not per person. Terms and conditions apply.  The Mutual Bank ABN 94 087 651 983, AFSL 238139 acts under its own AFSL and under an agreement with the issuer Insurance Australia Limited ABN 11 000 016 722, AFSL 227681 under the CGU brand. Any advice provided is general advice only and does not take into account your individual objectives, financial situation or needs (your personal circumstances). Before using this advice to decide whether to purchase a product, you should consider your personal circumstances and the relevant the PDS and TMD from the CGU website https://www.cgu.com.au/partner/policy-booklets.  

Comm

A Moment for Reflection and Kindness

Today, 22 January 2026, Australia observes a National Day of Mourning to honour the lives lost and all those affected by the recent tragedy at Bondi. The national theme, “Light will win – a gathering of unity and remembrance,” encourages communities across the country to pause, reflect, and come together with empathy.  This day invites us to acknowledge the impact such events can have on individuals and communities. Simple actions, listening, checking in on someone, lighting a candle, or observing a moment of silence, can help create a sense of connection and support.  At The Mutual Bank, our purpose is grounded in people. We believe communities grow stronger when we lead with empathy, support one another, and choose kindness in small, meaningful ways.  In the spirit of this important day, The Mutual Bank will undertake an act of kindness to support our community, by making a donation to Lifeline Hunter to assist their ongoing work in providing vital crisis support across our region.  If you’re feeling the emotional weight of recent events, consider reaching out to a trusted person or a support service. Lifeline Hunter (13 11 14) offers confidential assistance to anyone who needs to talk.  A nationwide minute of silence will be observed at 7:01pm AEDT, and Australians are invited to participate in whatever way feels meaningful, through quiet reflection, acts of kindness, or displaying a candle in remembrance.  As a community minded organisation, The Mutual Bank remains committed to compassion, respect, and unity – today and every day. 

News

Festive season trading hours

Over the festive season our Branches and Contact Centre will be closed on the following days:    Christmas Day: Thursday 25 December 2025  Boxing Day: Friday 26 December 2025  Saturday 27 December 2025  New Years Day: Thursday 1 January 2026   Regular hour will apply on all other days   Scheduled Payments:   Scheduled payments for 25 – 27 December 2025, will be processed in advance on Wednesday 24 December.   Scheduled payment for Thursday 1 January 2026, will be processed in advance on Wednesday 31 December 2025.    We thank you for your understanding and wish you a happy and safe festive season.   

Managing Money

Sending money oversees now even easier

We’re excited to announce a new feature that makes sending money overseas easier than ever for our Members.  You can now make international transfers under $2000 directly through Internet Banking — securely, conveniently and with no fees for self-service transactions.  What’s New?  Through our trusted partner Convera, Members can now access international money transfers online. Whether you're supporting family abroad, paying for overseas goods or services, or managing international business, this feature puts the power in your hands at your convenience.  Self-service convenience: No need to visit a branch, just log in to your Internet Banking to send international transfers. If you need to make a payment more than $2000, please contact us.  More than 30 currencies supported: Including USD, EUR, GBP, NZD, INR, CNY, JPY and more.  No fees for online transfers: Save on costs when you manage transfers yourself in Internet Banking.  Secure and reliable: Backed by Convera’s global network.  Making an international payment is simple:  Log in to Internet Banking. Go to Send Money > International Transfer. Choose an existing payee or add a new recipient. Enter recipient details including bank name, SWIFT/BIC, and account number or IBAN. 5. Select the currency and amount.  Review the exchange rate and enter the purpose of payment. Submit the transfer—new payees will require second factor authentication (SMS One Time password or your token) for verification. Optionally, you can add your email to receive a receipt. To complete a transfer, have the following information ready:  Recipient’s full name and address  Bank name and SWIFT/BIC code  IBAN or account number  Reason for payment  Learn more about International Transfers and read our Frequently Asked Questions.  Important information: The Mutual Bank has entered into contractual arrangements with Convera Australia Pty Ltd (ACN 150 129 749; AFSL 404092) (“Convera”), to assist it in fulfilling certain foreign exchange and payment services, including telegraphic transfers. The relationship relating to the services described is solely between you and The Mutual Bank. If you make or receive an international transfer, the Mutual Bank will receive a commission from Convera.  

Scam Awareness

Confirmation of Payee is here

A new layer of protection for your payments is now live. The Mutual Bank has introduced Confirmation of Payee (CoP) - an industry-wide service designed to help protect you from mistaken payments and scams when sending money to a BSB and account number. What is Confirmation of Payee? Confirmation of Payee checks the account name, BSB, and account number you enter against the details held by the recipient’s bank. It then lets you know whether the information matches, closely matches, or doesn’t match at all. This gives you more confidence that your money is going where you intend it to. How does it work? You don’t need to do anything to activate CoP, it’s already available in Internet Banking and the Mutual App. When you make a payment or update a payee’s details, you’ll see the match result before confirming the transaction. Learn more, including some Frequently Asked Questions here. 

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Member notices Budgeting Event Scams