Today, 22 January 2026, Australia observes a National Day of Mourning to honour the lives lost and all those affected by the recent tragedy at Bondi. The national theme, “Light will win – a gathering of unity and remembrance,” encourages communities across the country to pause, reflect, and come together with empathy.
This day invites us to acknowledge the impact such events can have on individuals and communities. Simple actions, listening, checking in on someone, lighting a candle, or observing a moment of silence, can help create a sense of connection and support.
At The Mutual Bank, our purpose is grounded in people. We believe communities grow stronger when we lead with empathy, support one another, and choose kindness in small, meaningful ways.
In the spirit of this important day, The Mutual Bank will undertake an act of kindness to support our community, by making a donation to Lifeline Hunter to assist their ongoing work in providing vital crisis support across our region.
If you’re feeling the emotional weight of recent events, consider reaching out to a trusted person or a support service. Lifeline Hunter (13 11 14) offers confidential assistance to anyone who needs to talk.
A nationwide minute of silence will be observed at 7:01pm AEDT, and Australians are invited to participate in whatever way feels meaningful, through quiet reflection, acts of kindness, or displaying a candle in remembrance.
As a community minded organisation, The Mutual Bank remains committed to compassion, respect, and unity – today and every day.
Over the festive season our Branches and Contact Centre will be closed on the following days:
Christmas Day: Thursday 25 December 2025
Boxing Day: Friday 26 December 2025
Saturday 27 December 2025
New Years Day: Thursday 1 January 2026
Regular hour will apply on all other days
Scheduled Payments:
Scheduled payments for 25 – 27 December 2025, will be processed in advance on Wednesday 24 December.
Scheduled payment for Thursday 1 January 2026, will be processed in advance on Wednesday 31 December 2025.
We thank you for your understanding and wish you a happy and safe festive season.
We’re excited to announce a new feature that makes sending money overseas easier than ever for our Members.
You can now make international transfers under $2000 directly through Internet Banking — securely, conveniently and with no fees for self-service transactions.
What’s New?
Through our trusted partner Convera, Members can now access international money transfers online. Whether you're supporting family abroad, paying for overseas goods or services, or managing international business, this feature puts the power in your hands at your convenience.
Self-service convenience: No need to visit a branch, just log in to your Internet Banking to send international transfers. If you need to make a payment more than $2000, please contact us.
More than 30 currencies supported: Including USD, EUR, GBP, NZD, INR, CNY, JPY and more.
No fees for online transfers: Save on costs when you manage transfers yourself in Internet Banking.
Secure and reliable: Backed by Convera’s global network.
Making an international payment is simple:
Log in to Internet Banking.
Go to Send Money > International Transfer.
Choose an existing payee or add a new recipient.
Enter recipient details including bank name, SWIFT/BIC, and account number or IBAN.
5. Select the currency and amount.
Review the exchange rate and enter the purpose of payment.
Submit the transfer—new payees will require second factor authentication (SMS One Time password or your token) for verification.
Optionally, you can add your email to receive a receipt.
To complete a transfer, have the following information ready:
Recipient’s full name and address
Bank name and SWIFT/BIC code
IBAN or account number
Reason for payment
Learn more about International Transfers and read our Frequently Asked Questions.
Important information: The Mutual Bank has entered into contractual arrangements with Convera Australia Pty Ltd (ACN 150 129 749; AFSL 404092) (“Convera”), to assist it in fulfilling certain foreign exchange and payment services, including telegraphic transfers. The relationship relating to the services described is solely between you and The Mutual Bank. If you make or receive an international transfer, the Mutual Bank will receive a commission from Convera.
Looking to protect your home, car, or investment property? Now’s the perfect time.
From 27 October to 7 December 2025, The Mutual Bank is offering a $100 eGift card for every new eligible CGU insurance policy taken out.
Whether it’s Building, Contents, Landlords, or Comprehensive Motor Vehicle Insurance, you’ll be rewarded for helping secure your peace of mind.
How it works
Take out a new eligible CGU policy through The Mutual Bank.
Ensure your policy starts during the offer period and is paid in full or first instalment.
Receive your $100 eGift card via email or SMS within 8 weeks of the campaign end.
Ready to insure and be rewarded?
Visit CGU Insurance campaign, call into a branch or call us on 1300 688 825.
Promotion valid from 27 October until 7 December 2025. The eGift Card will be provided per eligible policy, not per person. Terms and conditions apply. The Mutual Bank ABN 94 087 651 983, AFSL 238139 acts under its own AFSL and under an agreement with the issuer Insurance Australia Limited ABN 11 000 016 722, AFSL 227681 under the CGU brand. Any advice provided is general advice only and does not take into account your individual objectives, financial situation or needs (your personal circumstances). Before using this advice to decide whether to purchase a product, you should consider your personal circumstances and the relevant the PDS and TMD from the CGU website https://www.cgu.com.au/partner/policy-booklets.
A new layer of protection for your payments is now live.
The Mutual Bank has introduced Confirmation of Payee (CoP) - an industry-wide service designed to help protect you from mistaken payments and scams when sending money to a BSB and account number.
What is Confirmation of Payee?
Confirmation of Payee checks the account name, BSB, and account number you enter against the details held by the recipient’s bank. It then lets you know whether the information matches, closely matches, or doesn’t match at all. This gives you more confidence that your money is going where you intend it to.
How does it work?
You don’t need to do anything to activate CoP, it’s already available in Internet Banking and the Mutual App. When you make a payment or update a payee’s details, you’ll see the match result before confirming the transaction.
Learn more, including some Frequently Asked Questions here.
After careful consideration, we have made the difficult decision to close our Edgeworth Branch (including the ATM) on 30 September 2025, which will be the last day of trading.
This decision was not made lightly given that we remain firmly committed to providing a physical branch network for our Members.
Why is the branch closing?
The Mutual Bank must ensure that our Members’ funds are used prudently and invested where the greatest value can be provided to our Members. Given the Edgeworth Branch has only seen 20 Members visit in the past six months, it is no longer viable to continue its operations. We intend to redeploy these funds into our physical branch network, including refurbishment of existing branches and assessing future locations for new branches and also continuing the uplift of our digital and virtual capabilities.
What will happen to the current staff?
We are pleased to inform you that no staff will lose their jobs because of this closure. All staff members will be redeployed to our other branches within the network, ensuring that their expertise and dedication continue to benefit our Members.
What about the Members who used the Edgeworth Branch?
We are committed to keeping our Members informed throughout this transition. Members who frequently use the Edgeworth Branch have been contacted personally.
Members are welcome to visit our Mayfield Branch and can check our website for the locations of other branches. We are keen to maintain our physical presence and are actively looking into opening another branch in the Hunter Region to better serve our Members.
We understand that this closure may cause inconvenience to some Members, and we sincerely apologise for any disruption this may cause.
We appreciate your understanding and continued support as we strive to provide the best possible service to our Members.
What is the future of The Mutual Bank’s branch network?
As a customer-owned bank, branches are an important part of our service delivery and our strategic approach of providing Members with a choice of channels to do their banking.
We are actively looking for better positioned locations in the Hunter to best serve our Member base.
The Mutual Bank is investing in our branch network with a refurbishment plan and have just completed our East Maitland Branch renovations.